Horrible Customer Care by Airtel

Airtel MNP a Big Drama !!! TRAI making Indians fools again

 

It was with so much pleasure i heard about MNP from TRAI. But when i started the procedure i understood the real fact behind it!!!

Send PORT to 1900, got UPC code.
Gave Porting application from Airtel to Docomo in docomo office.
After the... cut off date(7 days) when i contacted Docomo, they told, airtel not responding
When i went to Airtel office They told we cnat check any details in their site.Still they agreed it will get disconnected from airtel , i was so happy.
Got a call from Airtel guys for asking reason to shift, i told i am not happy with the roaming charges and their tariff plans and fed up with network issues.

Now after 12th day I called their customer care 5 times, all guys picking asking details, then telling we dont have any update abt his in our site, so talk to our managers. then put me on hold for 5 minutes then disconnect.

So simple fact. You cant shift using MNP so easily, you have some more procedures like Complain to TRAI against Airtel then wait for replies, then you get frustrated to peak, till you die, you won thave the number ported.

A big salute to TRA...I and AIRTEL.

BUT MY LAST WORD TO AIRTEL, "Guys u think i am a gold egg laying duck, but i am not a fool to keep charging. U know i cant change my numbers , but dont think its my weakness, i have another docomo number to call out and recharge, so dont expect i will recharge the bleady Airtel number again!!!"

Some more complaints

http://www.consumercomplaints.in/complaints/airtel-rejecting-mnp-c515202.html 

My Mail to airtel nodal officer:

---------------------Original Message-----------------------

---
Subject: Complaint on MNP- Airtel not responding to my request
Date: 06-FEB-11
From: thejkmmav@gmail.com
To: appellate.kk@airtel.in;nodalofficer.kk@airtel.in
Message body:
Hi,

This is with so much regret of selecting Airtel number as my number I am
writing this mail.

After so much network issues, tariff problems, and hectic roaming charges I was
decided to Port out from airtel

I have started the MNP procedures on 21st Jan and submitted the documents on
26th Jan 2011 including new UPC code to Tat Docomo.

Now after 12 days also my number is not yet ported or Airetl customer care guys
ignoring my request.

Today around 8 time s i called to 198 + 121 and your executives disconnected my
call in middle.

Last week i was running between docomo office and Aiertl, bcz docomo guys told
airtel not ready to disconnect my number.

And Airtel show room also was not able to give any explanation.

below are my complaint numbers.

6TH FEB-2011 CMBNR 30206597640
4-FEB-2011 CMNRS10203378852

I am writing this mail after collecting details from TRAI web site. If you guys
also not responding I will be proceding my complaint with TRAI also with
customer care forums for my loss i faced money wise also the mental pressure i
took while talking and getting disconnected with your CC guys.
--
Thej K M 

 Funny Replay which is not relevant to my issue from So called Airtel customer care

Dear Customer,

We regret for the delay in responding to your e-mail.

We understand from your previous e-mails regarding delay in postpaid to prepaid migration for your Airtel mobile number 9908261112.

We sincerely apologize the inconvenience caused to you in this regard.

We would like to inform you that as per our records the number has been converted to prepaid with effect from 17/01/2011. However, the outgoing and incoming call facility is restricted for documents not received.

Hence, we request you to submit the documents at "SVAP Links, 36-B, Vijayanagar Colony, Vikrampuri Colony, Kharkana".

In future too, please feel free to speak to our call center executive on 121 regarding any query/ request and on 198 for any complaint, you can also e-mail us at 121@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved.

You may send an e-mail at nodalofficer.andhra@airtel.in or you may call at +919959334865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send an e-mail at appellate.andhra@airtel.in or you may call at +919959444865 from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Rohit Ramakrishnaiah Gowda
Appellate Officer
Bharti Airtel Limited

NOW:

TRAI web site suggests
(http://www.trai.gov.in/serviceproviderslist.asp)

Where to complain?

If you have a complaint about your telephone service, mobile phone service or broadband service, the first step is to call your service provider’s Call Centre on toll free number and obtain the docket number for registration of your complaint. Many complaints can be resolved at this stage.

If you are not satisfied with the redressal of your complaint at the Call Centre level, contact the Nodal Officer of your service provider.

If you are still not satisfied with the redressal of the complaint/grievance by the Nodal Officer, you can appeal to the appellate authority of the service provider.

You may click the weblink provided below of your service provider to find the toll free number of Call Centre, contact details of Nodal Officer and appellate authority.   So atlast I understood TRAI also cannot be approached for this, i need to contact airtel back !!!!

 

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